Close Outlook.
Did you get an Outlook not responding error? Is Outlook stuck on a screen that simply says 'Processing'? Or does Outlook hang, freeze, or stop working when you're opening a file or sending an email message? There are a number of possible reasons for Outlook to behave this way. We've presented the potential solutions in order from quickest to most time consuming. Start Outlook in safe mode to fix 'Processing' screenIf Outlook stops responding at a screen that says 'Processing,' you can close Outlook, start it in safe mode, then close it and open it normally to fix the problem.
If Outlook isn't stuck at a screen that says 'Processing,' or this didn't resolve your issue, continue to the steps below. If those steps don't work, see Need additional help? at the end of this article. Step 1: Is there a dialog box open?Some things you do in Outlook ask for confirmation. For example, the first time you try to Dismiss All on a list of reminders, Outlook asks you if you're sure you want to do that. If you don't choose an option on that dialog box, Outlook won't let you do anything else. Check for open dialog boxes. Pressing Alt+Tab will help you switch from window to window and help you see what dialog boxes might be stopping Outlook from responding. If you can't find a dialog box open, move on to the next step. Step 2: Make sure Outlook isn't working on a large or long processIf you try to delete or move a large number of messages at once, Outlook can appear to hang, but really, it's working behind the scenes. Check the status bar at the bottom of the screen. If Outlook is performing some operation on hundreds or thousands of messages at once, it might appear to be stuck. Give Outlook a few minutes to finish the process and it should start to work again. If Outlook isn't working on a large or long process, move on to the next step. Step 3: Install the latest Windows and Office updatesOutlook works best when it's up to date. We recommend setting Windows Update to automatically download and install recommended updates. Bug fixes, new features, and performance enhancements are released regularly.
If installing the latest updates didn't resolve your issue, move on to the next step. Step 4: Repair your Office programsRepairing your Office programs can resolve issues with Outlook not responding, hanging, or freezing. Errors in Office files are repaired automatically.
If repairing your Office programs didn't resolve your issue, move on to the next step. Step 5: Repair your Outlook data filesWhen you install Office, an Inbox Repair Tool (SCANSPST.EXE) is also installed on your PC. The Inbox Repair Tool can resolve issues by scanning your Outlook data files and repairing errors.
If repairing your Outlook data files didn't resolve your issue, move on to the next step. Step 6: Create a new user profileYour profile stores a variety of settings that control how Outlook looks and feels. You can create a new profile and then add your email accounts to the new profile.
If creating a new profile solves your issue, you can return to the Show Profiles dialog and delete your old profile. Need additional help?If you're having issues with Outlook as part of an Office 365 for business subscription, we can diagnose and fix several common Outlook problems issues for you. If our automated tool can't fix your issue, you aren't using Office 365 for business, or you'd like to talk to support, you can contact the Answer Desk.
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Outlook Profile Stuck on 'Loading Profile'. This often can fix the issue.
5 Steps totalStep 1: First Close any Outlook windowsStep 2: Simultaneously press Windows logo and R keys on the keyboard to open Run command dialogStep 3: Type Outlook.exe /safe and then press Enter key to open Outlook 2016
NOTE: Be sure to add a space between Outlook.exe and /safe. Else you will get Windows cannot find Outlook.exe/safe. Make sure you typed the name correctly, and then try again error.
Step 4: When you see the Choose Profile dialog Choose a profile
(if you have multiple profiles), and then click OK button.
Step 5: Close the Outlook program. Start the Outlook program again normally now. The program should now start without any issues.
Published: Feb 03, 2017 · Last Updated: Apr 27, 2017
2 Comments
This morning, I received a call from a client who was unable to open Outlook 2016 suddenly following an upgrade to the Windows 10 Creators Update. This problem may or may not have been directly related to that update, but the timing was at the very least coordinated with it.
Each time the client clicked the shortcut to open Outlook, the splash screen opened and Outlook would hang on the “Loading Profile” screen. These sorts of symptoms are actually not all that uncommon, and a range of different solutions exist to rectify them.
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The solution this time, however, was not at all obvious. After trying all of the usual fixes:
Nothing corrected the problem. Only one bizarre workaround provoked it to open with the Exchange account attached, and that was to disable all network connectivity (in other words, by invoking, for instance, Airplane Mode). While disconnected, Outlook opened right up.
Some troubleshooting using Process Explorer revealed that Outlook TCP connections were opening but apparently failing during the launch. This, along with a run of the Microsoft Support and Recovery Assistant for Office 365, eventually led to the solution:
Disabling IPV6 in the network adapter!
Here’s how:
Voila! Outlook now opens normally.
After this one, I had a beer.
I have a user with a frustrating application crash issue without Outlook:
Windows 7 x64 Outlook 2010 crashes on the splash screen with the message 'loading profile.' I have deleted the users .ost file in '.AppDataLocalMicrosoftOutlook' and this crash occurs for multiple users including those with administrator privileges.
I have also tried running outlook at the command prompt as an admin with the /safe command-line switch.
I tried the repair utility in 'programs and features by clicking Change after selecting Microsoft Office:' ~~ Microsoft office failed to successfully repair your product . I tried to uninstall Microsoft Office ~~ Microsoft Office failed to successfully uninstall this product.
I am trying to avoid reimaging the machine for obvious reasons. Is there anything else I can try or insight any one has on this issue?
sammarcowsammarcow
1 Answer
I would delete the user's Outlook profiles first, then uninstall Office. Then use the tools here:
to make sure that Office is completely gone, then reinstall Office, and re-create the Outlook profile.
Regarding your comment about the Installer service, these say XP, server 2003, but should also guide you with Windows 7.
KCotreauKCotreau
Outlook Stays On Loading Profile
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